NetSpark provides email support for the escalation of non-critical issues (the issue does not prevent access to the Internet), and telephone support for the escalation of critical issues (the issue prevents your users from accessing the Internet). To receive telephone support, an active license is required.
Before contacting Technical Support, please verify that your issue is not an external connectivity issue. This can be confirmed using the resources available in the Diagnostic Tools screen.
Confirm your issue has not already been addressed in the Troubleshooting screen.
For additional assistance with unresolved issues, you can contact NetSpark, or may contact your distributor directly for local support.